Frequently asked questions

Can I reschedule my clinical interview?

Any reschedule will have to be made over the phone with our licensed staff and will require a $40 rescheduling fee. You can reschedule your clinical interview by calling or texting our main office at (801) 388-2840.

What is the difference between an Assessment and an Express Assessment

A regular assessment will be completed and sent to you within 5-7 business days after your clinical interview with one of our counselors.

An express assessment will be completed and sent to you within 2-3 days of your clinical interview with one of our counselors.

Where are you located?

Our Utah office is located 520 26th Street Suite #201 in Ogden, UT.  Any in-person meeting needs to be scheduled with our staff before we can admit you into our office. If you need help or have questions regarding your court ordered course or assessment please call or text our main office (801) 388-2840.  HOWEVER, all of our services can be completed online.

Are all of your courses online?

We offer all of services online, including Prime for Life. If you are having technical issues with any of our courses you can text our main number at (801) 388-2840

How long does it take to complete an online course?

Our online courses are self-paced where you can go as fast or slow as you would like. Most clients are able to complete the course in 4-6 hours. However, you have up to 90 days to complete your online course before it will expire.

What times are you open?

You are able to purchase and work on your online course 24/7. However, our support staff can be reached at (801) 388-2840 from 9:00am-5pm.

What is EAC refund policy?

EAC does not allow refunds. It is your responsibility to make sure you are ordering the correct service that the court ordered you to. If you have questions before you order a service from us feel free to call or text our main office at (801) 388-2840.

Where are you licensed to provide services?

We are one of the only companies licensed to offer online services state-wide.

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